Toolkits to help reduce errors

These tool kits provide guidance on areas of error that HM Revenue & Customs (HMRC) frequently see in returns and set out the steps that you can take to reduce those errors. They should help you to:
  • ensure that returns are completed correctly, minimising errors
  • focus on the areas of possible error that HMRC consider key
  • demonstrate reasonable care
Before you get started, please read the essential information on using the tool kits and reasonable care under HMRC’s penalty system.
Essential information to help you use HMRC’s tool kits
HMRC has also produced a short video that gives useful information about the tool kits (running time 3 minutes).
View the ‘HMRC agent tool kits’ video (Opens new window)
Download a transcript of the ‘HMRC agent toolkits’ video (PDF 46K)
The tool kits are available for download only. To view them, you need to use a PDF file viewer such as Adobe Reader which is available to download free of charge from the Adobe website.

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