Genuine HMRC contacts

HM Revenue & Customs (HMRC) is always looking for ways of improving communication with customers and this means we may occasionally contact you in new ways.
We appreciate that you need to be able to confirm that any electronic contact you receive from us is genuine and to help you do this a list is provided below of the emails and texts (Secure Message Service (SMS)) that HMRC sends out.
HMRC will never send notifications of a tax rebate, or ask you to disclose personal or payment information by email. If you have any doubt that an email you receive from HMRC is genuine please do not follow any links, disclose any personal details or respond to it. Please forward it to HMRC then delete it.

Current messages

Employer email alerts

HMRC sends informational emails several times a year to employers who have registered to receive them. These emails never ask you to provide personal or financial information.
The latest batch of emails issued by HMRC will be sent from 17 February. The emails are titled ‘Important information for employers’ providing useful information for employers. The emails include links which direct recipients to pages on the HMRC website
Please be aware, there is a fraudulent version of the Employer Bulletin in circulation which contains a zip file. Customers are strongly advised not to open the zip file attachment as this contains a virus. The genuine version of the Employer Bulletin does not contain a zip file.
Details of this scam and other examples can be found on thePhishing examples page.

Tax credits

HMRC will be sending text messages (SMS messages) to some customers to acknowledge receipt of their claim for tax credits. The messages will be sent for a short period starting 5 February.
The SMS message will not ask you to provide any personal or financial information.

PAYE Notices and Reminders

HMRC recommends you set up email reminders and notifications using one of the options available in PAYE Online. This means you’ll automatically get sent an email when there’s something new for you to view.
We also have commenced issuing electronic generic notification messages if you don’t send your payroll submissions on time, or you’re late making payments to HMRC. The notices contain messages to help you put processes in place so that you can pay and file on time – before new in-year penalties start in April 2014. Please see the following link with more information.
Using HMRC’s Online Service – PAYE for employers

Educational emails

HMRC will periodically send emails to customers to support their business life events.
The emails will include links to relevant online digital education material used to offer you help in relation to your business and will appear in your address bar as
These emails will never ask you to provide personal or financial information.

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